Returns & Refund Policy

📋 Our Return Policy

At Nutihez, customer satisfaction is important to us. We accept returns only under specific circumstances as detailed below. Please read this policy carefully before raising a return request.

      ⏱ Return Request Window: All return requests must be submitted within 48 hours of delivery. Requests received after this period may not be eligible for review.
    

✅ Eligible Return Conditions

You may request a return only if any of the following conditions are met upon delivery:

The parcel is received in a damaged condition (crushed, broken, or tampered outer packaging).
The medicine or product packaging is found opened, tampered with, or broken upon delivery.
The product received is different from what was ordered (wrong item or wrong variant).

⚠️ Important: Returns will NOT be accepted for products that have been used, consumed, or damaged after delivery due to improper storage or handling.

📝 How to Request a Return

If you receive a damaged, opened, or incorrect product, please contact us immediately within 48 hours of delivery:

📞 +91 86993 45502

✉️ support@nutihez.com

To process your return request, you must provide the following:

1

Unboxing Video

A clear video showing the condition of the package and product when you opened it

2

Photographs

Clear photos of the damaged, opened, or incorrect product and packaging

3

Order Details

Your order number and registered contact details for verification

      💡 Tip: We strongly recommend recording an unboxing video for every order. This is the most important proof required to process a return claim.
    

🔍 Verification Process

Once you submit your return request with all required evidence, our team will:

Review the submitted unboxing video and photographs within 2–3 business days.
Verify the claim against our dispatch records and packaging logs.
Notify you of the claim approval or rejection via email or phone.
If approved, provide instructions for the return process, including whether the product needs to be sent back.

💰 Refunds

After successful verification and, where required, receipt of the returned product, the approved refund will be processed as follows:

Prepaid Orders: Refund will be credited to the original payment method (bank account, UPI, credit/debit card, or wallet) within 5–10 business days, subject to banking and payment gateway timelines.
COD Orders: Refund will be processed via bank transfer (NEFT/IMPS). You will be requested to provide your bank account details.
Shipping charges are non-refundable unless the return is due to our error (wrong item dispatched).

      📅 Processing Time: Approved refunds are typically processed within 5–10 business days after verification. Actual credit timelines depend on your bank or payment provider.
    

🚫 Non-Returnable Items

Returns will not be accepted in the following cases:

Products that have been used, consumed, or partially consumed.
Products damaged after delivery due to improper handling, storage, or usage.
Return requests made after the 48-hour window from the time of delivery.
Products returned without adequate proof of damage or tampering (video + photos).
Change of mind or personal preference after purchase.
Products where the seal was broken by the customer themselves.

📞 Need Help?

For any questions regarding returns or refunds, please reach out to our customer support team: